000 00444nam a2200181Ia 4500
008 231217s9999 xx 000 0 und d
040 _bEng
_aIBSLLIB
041 _hEng
082 _a658.84
100 _a"Bhasin, J.K."
245 0 _aCustomer relationship management /
_cJ.K. Bhasin
260 _aNew Delhi:
_b"Dreamtech Press,"
_c2012
300 _a445p.
653 _acrm
999 _c19461
_d19461
003 IBSLLIB
005 20240204133217.0
942 _3BK
_cBook