| 000 | 00439nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 231217s9999 xx 000 0 und d | ||
| 040 |
_bEng _aIBSLLIB |
||
| 041 | _hEng | ||
| 082 | _a658.8 | ||
| 100 | _a"Friedman, N." | ||
| 245 | 0 |
_aCustomer service night mares/ _cN. Friedman |
|
| 260 |
_aNew Delhi: _b"Viva Books," _c2004 |
||
| 300 | _a149p. | ||
| 653 | _amarketing | ||
| 999 |
_c17002 _d17002 |
||
| 003 | IBSLLIB | ||
| 005 | 20240204133122.0 | ||
| 942 |
_3BK _cBook |
||