000 00471nam a2200181Ia 4500
008 231217s9999 xx 000 0 und d
040 _bEng
_aIBSLLIB
041 _hEng
082 _a658.8
_bPAY
100 _a"Payne, A."
245 4 _aThe essence of services marketing/
_cA.Payne
260 _aNew Delhi:
_b"Prentice Hall of India,"
_c2001
300 _a253p.
653 _aservice marketingmarketing
999 _c16042
_d16042
003 IBSLLIB
005 20240204133101.0
942 _3BK
_cBook