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Details for:
Managing Services
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Managing Services
By:
Lovelock , Christopher H
Material type:
Text
Original language:
Eng
Publication details:
New Jersey :
Prentice Hall ,
1992 .
Edition:
2nd ed
Description:
472 p . : Charts , Graphs ; 23 cm
ISBN:
0135615720
Subject(s):
Human Resource Management
Human Resource Management
Managing Services
Customer Service
Human Dimension
Service Quality
DDC classification:
658.3 LOV
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658.3 LOV (
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R 18
04233
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