TY  - BOOK
AU  - Arnold , John D.
TI  - When the Sparks Fly : : Resolving Conflicts in your Organizations
SN  - 0070025673
U1  - 658.4 
PY  - 1993///
CY  - New York : 
PB  - McGraw-Hill Inc , 
KW  - Technology
KW  - Managent and auxiliary services
KW  - Conflict management
N1  - Organizational conflict and the conflict resolution process; Organizational conflict; The in house conflict resolver's guide
ER  -