"Wellington, P." <br/><br/>
Effective customer care / 
P. Wellington 
 - New Delhi:  "Kogan page,"  2010 
 - 130p. 
<br/><br/><label>ISBN: </label>978-0-7494-5997-0 
<br/><br/><label>Subjects--Index Terms: </label>customer care 
<br/><br/><label>Dewey Class. No.: </label>658.8