"Gosney, J.W." <br/><br/>
Customer relationship management essentials/ 
J.W. Boehm 
 - 3rd 
 - New Delhi:  "Prentice Hall,"  2001 
 - 23p. 
<br/><br/><label>ISBN: </label>81-203-1809-9 
<br/><br/><label>Subjects--Index Terms: </label>Customer relationshipmanagement 
<br/><br/><label>Dewey Class. No.: </label>658.8