"Watkins, C." <br/><br/>
Marketing sales and customer services/ 
C. Watkins 
 - UK:  "CIB,"  2002 
 - 348p. 
<br/><br/><label>Subjects--Index Terms: </label>marketingsales managementcustomer services 
<br/><br/><label>Dewey Class. No.: </label>658