Cib study text/ 

 - 4th 
 - London:  "BPP,"  1995 
 - 373p. 
<br/><br/><label>ISBN: </label>0-7517-1055-5 
<br/><br/><label>Subjects--Index Terms: </label>customer services marketing 
<br/><br/><label>Dewey Class. No.: </label>658.8  / CIB